At Spirit & Bear, we take pride in the quality of our pyrography blanks and creative products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• You have 14 days from receiving your order to request a return.
• To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items are non-returnable, including:
  • Custom orders or personalised items
  • Digital downloads and courses
  • Sale or clearance items

Refunds

• Once your return is received and inspected, we’ll notify you by email.
• If approved, your refund will be processed back to your original payment method within 5–7 business days.
• Please note: original shipping costs are non-refundable, and you are responsible for return shipping unless the item arrived damaged or defective.

Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange an item, please contact us at contact@spiritandbear.co.uk within 14 days of receiving your order.

Damaged or Incorrect Items

• If your order arrives damaged or you receive the wrong item, please email us at contact@spiritandbear.co.uk with your order number and photos of the issue. We’ll arrange a replacement or refund at no extra cost to you.

How to Start a Return

To initiate a return, contact us at contact@spiritandbear.co.uk Please include your order number and reason for return. We’ll provide instructions on where to send your item.

Kez and Phil